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One dead, six test positive after coronavirus outbreak at Martinsville call center

Updated: May 14




MARTINSVILLE, VA – The Virginia Department of Social Services confirmed that there have been six confirmed cases and one COVID-19-related death at the YoungWilliams call center.


Susan Blankenship of Patrick County tested positive for the coronavirus early last week said Jennifer Horsley of Henry County died on Monday after bring diagnosed with the virus.


“It is with great sadness that we inform you of the passing of Jennifer Horsley. Jennifer passed away earlier today, Monday, May 11, 2020. She had been a valued member of our team since July 2019 and will be greatly missed. Please keep Jennifer’s family in your thoughts as they go through this difficult time,” YoungWilliams Project Manager Larren Hopkins wrote in an email.


Since receiving notification of the first confirmed case, the facility has underwent two deep cleanings in accordance CDC guidelines, DSS Public Affairs representative Cletisha Lovelace said.

Additionally, all employees have been given the opportunity to telework.


Of the 130 employees staffed at the call center, nine have chosen to work from the office for various personal reasons. 


Management at the call center is working with the remaining nine employees to address their individual circumstances. 


These nine employees are spaced throughout the 18,412 square foot office. 


Social distancing guidelines remain in place and employees who remain located at the call center have been provided access to masks, hand sanitizer, gloves, disinfectant, and other PPE, as needed.


According to the Virginia Department of Health, a coronavirus outbreak requires at least two lab-confirmed cases within a facility.

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