Terms of Service Agreement

Effective Date: 10/17/2025
Last Updated: 10/17/2025

Welcome to BTW21 - Your Neighborhood Network, a live television streaming service operated by BTW21. These Terms of Service (“Terms”) govern your access to and use of our application, website, and related services (collectively, the “Service”).
By using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

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1. Eligibility

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There is age requirement to use the Service.

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2. Account Registration

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To access certain features, including paid channels or premium content, you may need to create an account. You agree to:

Provide accurate and up-to-date information.

Maintain the confidentiality of your login credentials.

Be responsible for all activity under your account.

Notify us immediately if you suspect unauthorized use of your account.

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3. Live TV Streaming Service

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BTW21 - Your Neighborhood Network provides access to live television channels, programs, and related content (“Content”) either directly or through licensed third parties.

You acknowledge that:

Channel availability, broadcast quality, and programming may vary by location and device.

Some channels or programs may be subject to regional restrictions or blackout rules.

Content may be changed, suspended, or discontinued at any time without notice.

We do not guarantee uninterrupted or error-free streaming, nor the availability of any particular program or channel.

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4. License and Restrictions

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We grant you a limited, non-exclusive, non-transferable, revocable license to view live and on-demand programming for personal, non-commercial use only.

You agree not to:

Record, download, reproduce, or distribute any broadcast without authorization.

Circumvent geographic or digital rights management restrictions.

Share your account with others outside your household.

Use the Service for commercial or public viewing without written consent.

Any unauthorized use may result in termination and potential legal action.

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5. Subscription and Payment

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Some content may require a paid subscription.

Billing: You authorize us to charge your selected payment method for subscription fees and applicable taxes.

Renewal: Subscriptions automatically renew unless canceled before the renewal date.

Cancellation: You can cancel anytime through your account settings or app store platform.

Refunds: Fees are non-refundable except as required by applicable law or our refund policy.

Prices, packages, and available content are subject to change.

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6. Content Ownership

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All content provided through the Service (including live broadcasts, logos, and metadata) is owned by BTW21 or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or publicly perform any content without permission from the rights holder.

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7. Third-Party Services

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The Service may integrate with or display third-party channels, advertisements, or applications. We are not responsible for the content, privacy practices, or reliability of any third-party providers.

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8. Service Availability

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We strive to keep the Service accessible, but outages, maintenance, or network issues may occur. We do not guarantee that the Service will always be available, uninterrupted, or free from errors.

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9. Termination

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We may suspend or terminate your account or access to the Service at any time, with or without notice, for violations of these Terms or misuse of the Service.

Upon termination, your right to access or use the Service will immediately end.

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10. Disclaimer of Warranties

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THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Streaming quality and content availability may depend on your internet connection, device, and location.

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11. Limitation of Liability

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TO THE MAXIMUM EXTENT PERMITTED BY LAW, [COMPANY NAME] AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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12. Indemnification

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You agree to defend, indemnify, and hold harmless [Company Name], its officers, employees, and partners from any claims or damages arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

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13. Governing Law

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These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Martinsville, Virginia.

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14. Changes to These Terms

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We may modify these Terms at any time. Updates will be posted in the app or on our website with the new “Last Updated” date. Continued use of the Service after such changes means you accept the new Terms.

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15. Contact Us

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For questions or support, contact:
BTW21
Email: support@btw21.com
Address: 934 Memorial Blvd N, Martinsville, VA 24112